Frequently asked questions
Aloe Mind is a platform to connect people in need to licensed clinical psychologists and counsellors. Our mission is to make mental health care affordable and accessible to all. We offer online and in-person individual therapy, couple therapy and psychological assessments.
Aloe Mind lets you easily book and payment for your therapy sessions online!
We offer both in-person and online sessions.
Just pick your therapist, service and preferred time here. Complete the form and payment and you're set for a session with your therapist!
Please cancel or reschedule your session at least 24 hours in advance.
To reschedule your session, please click on “Reschedule session” in your booking confirmation email to select a new date or time.
For cancellations, please email [email protected] or WhatsApp us for assistance.
Rescheduling or cancellation made less than 24 hours from the scheduled session will forfeit the full session fee. No-shows will also forfeit the session.
If you need any assistance, please email [email protected] or WhatsApp us.
Your first therapy session will be an initial consultation which is between 75 minutes to 90 minutes long. The first session is for you and your therapist to get to know each other and get an idea of how to proceed. To find out how to prepare for your first session, check out blog here.
Returning sessions are 45-60 minutes long.
Therapy has been found to be most productive when incorporated into a client’s lifestyle for approximately 12-16 sessions, most typically delivered in once weekly sessions for an 1 hour each. However it differs from person to person and it is best to discuss this with your therapist!
That will depend on your chosen therapist!
Please refer to our rates here!
If you are unsure of which therapist to choose, please contact our Care Team for assistance!
We offers a pay now or pay later options! We accept immediate payments with credit cards and debit cards. If you would prefer to pay with bank transfer, please select the "Pay later" option and transfer the fee to the bank account details shared in the email!
To confirm your slot, full payment must be made within 24 hours of booking. If full payment is not received within 24 hours, your slot will be released to others in need.
Yes, however due to the limited number of therapists/counsellors and cultural differences, we are only accepting clients from Malaysia and Singapore at the moment.
Yes! All providers at Aloe Mind are vetted and screened before joining our network. We ensure that our providers have a Master’s degree and are members of their respective professional bodies.
Because we want you to experience the full therapeutic benefit, we ask that you give your current therapist a chance as it may take some time to get to know them. But occasionally, you may feel your therapist is not a good fit.
Before deciding to change therapist, please arrange a session with your current therapist to inform them of your decision and the reasons for it. This session can help you find closure, identify what’s missing from your current therapeutic relationship, and understand what you need from your new therapist. The therapist may also be able to provide advice on what’s best for you.
Please also inform your therapist, if you would like to transfer your records to the new therapist.
After the discussion, you may proceed to book a session with your new therapist through our site.
If you would like to book a session and pay via bank transfer, please email [email protected] or WhatsApp +6017 803 8384 (link) for assistance!
Please select which therapist and timeslot you would like beforehand (based on their schedule) to aid with the booking!
To receive a diagnosis, please book your first session with a Clinical Psychologist. Only professional Clinical Psychologists would be able to provide a diagnosis.
If you would like an assessment for ADHD or Depression, Anxiety, Stress and Trauma, please select a pre-assessment consultation.
For more information on the differences between counsellor and clinical psychologists, check our this article.
Our centre is located on Jalan Ampang, KL!
AmpWalk
Suite 8.08 North Block
218 Jalan Ampang
50450 Kuala Lumpur
Here are detailed instructions on how to find us.
If you have any questions or concerns, please email [email protected] or WhatsApp/call +6017 803 8384.
Have more questions?Please get in touch and our expert support team will answer all your questions.